Tech Support
General Technology Help
Staff
- Staff can contact tech support by submitting a ticket via OnetoOne Plus
- If the need is immediate, staff can always call the helpdesk. The helpdesk is available from 7am to 3pm
- Staff can put in a ticket for students using the Device Support Form
- Please do not email individual techs, as if they are busy or out, no one else knows you need help
In all instances, please be as descriptive as possible. The more information we have, the better we can serve you!
Students
- Student, parents or staff can fill out the Device Support Form for student devices.
- Below is also a self help troubleshooting guide
- Please do not email individual techs, as if they are busy or out, no one else knows you need help
In all instances, please be as descriptive as possible. The more information we have, the better we can serve you!
General Tips
- Restart your computer. This will run updates on Chromebooks, and is also beneficial for laptops!
- Google Chome works best for any Google application
- For Chromebooks and iPads, don't forget to check the Self Help Google Drive, that is loaded with information!
- Staff, don't forget to check the Technology Resources Shared Drive!
Internet Essentials from Xfinity
Xfinity provides low-cost Internet access to qualifying families under the Internet Essentials program.
Xfinity is significantly expanding eligibility for Internet Essentials, which is the nation’s largest, most comprehensive, and most successful broadband adoption program in America, to include all qualified low-income households in its service area. The expansion is the most significant change in the program’s history. The Company estimates that more than three million additional low-income households, including households with people with disabilities, are now eligible to apply.
You can sign up and find more information by visiting the Internet Essentials page by Xfinity.
| There are also many local free public wifi hotspots. | |
|---|---|
| Free Library of Springfield Township 1600 Paper Mill Road Wyndmoor, PA 19038 (215) 836-5300 |
Flourtown Starbucks 1458 Bethlehem Pike Flourtown, PA 19031 (215) 836-0147 |
| McDonald's 1890 Bethlehem Pike Flourtown, PA 19031 (215) 233-5998 |
Elcy's Coffee House 1 Glenside Ave Glenside, PA 19038 (215) 884-5600 |
| Glenside Free Library 215 S Keswick Ave Glenside, PA 19038 (215) 885-0455 |
|
Great question!
Check out our Software Status Dashboard!
This will tell you is there's anything down.
If your student has lost their Chromebook charger you can get a replacement from Amazon, or contact the district for a replacement. District costs for a Chromebook charger is $50.
If your student has lost their iPad charger you can get a replacement from Apple. It MUST be the Apple branding, or it will not be compatible with the iPads.
- If you've replaced your phone and need to get the app set up, please put in a tech ticket for a new email and/or text to be sent to your phone
- If you're locked out of the two-factor, please put in a ticket or call the helpdesk for immediate assistance
- I'm receiving a pop up that a website is blocked
- Please put in a ticket with the FULL error message and the URL (web address) you are trying to reach
- I'm trying to install software, but my computer isn't letting me
- Please put in a ticket and your building tech will assist
- I'm trying to download something and it keeps getting blocked
- This could mean that there's something malicious in the download. Please put a ticket in for assistance
If you've received a spam, email, you can click the Spam button at the top of your email 
If you've received a phishing email, click on the phish hook at the top of your email 
Global Communications
The School District of Springfield Township uses School Messenger as our automated phone call and email distribution for parents. This is our way to communicate events going on in the district, and weather related events.
If you're not getting e-blasts, please log into Home Access Center (HAC) and verify your email address on the Registration Tab under Contacts. Once verified, please check your SPAM folder. If they are not in your SPAM folder, please contact your building secretary.
If you are getting the phone calls on the wrong number, please log into HAC. On the Registration tab, please click on Edit and make sure that both guardians have the correct phone number listed.
If you do not have a home phone, please log into HAC and list the number you want to receive the phone calls in the Registration Tab in the Home field. This does not necessarily need to be the home number. This can be any number you choose.
Those that are listed in HAC as Guardians (2 guardians per student) will get the eblasts and automated calls. Depending on the type of broadcast that is performed, it may only go to the guardian listed first.
Unfortunately no. There is no sign up for the messaging system.
Home Access Center (HAC)
The School District of Springfield Township uses Home Access Center (HAC) as an online portal where you can check your child's grades, attendance and update your information, eg. email addresses and phone numbers.
Follow these instructions on how to register for HAC
In the top menu, please hover over Resources, click on Parents, and you will find the link to HAC here. Enter your username and password. If you are unsure of your username and password, please contact your child's building secretary, and they will reset the password for you.
Follow these instructions on how to change your password for HAC
Please verify that you are differentiating tricky characters. Please see picture of common character mistakes.
| 1 Number 1 | 0 Number 0 |
| l Lowercase letter L | o Lowercase letter O |
| I Capital letter i | O Capital letter o |
No. Once logged in, in the upper right corner there is a link that says, "Change Student". Click on this to change the child you're viewing. It doesn't matter if they are in different schools.