Tech Support

Self-Help & Troubleshooting

General Tips
- Restart your device (this helps fix many issues)
- Use Google Chrome for best performance
- Check:
  - Technology Resources Shared Drive (staff)
  - Self-Help Google Drive (Students)
Blocked Websites or Downloads
- Submit a ticket with:
  - Full error message
  - Website link (URL)

If a download is blocked, it may be unsafe—contact tech support.

Spam or Phishing Emails
- Click Spam button for junk emails
- Click the Phishing (hook) icon for suspicious emails

Navigation

How to Contact Support

Students and staff can get help by:

Submitting a ticket through One To One Plus
Emailing: support@sdst.org

Important:

Do not email individual tech staff
Be as detailed as possible so we can help quickly

School Communication

The district uses School Messenger for emails and phone calls.

Not Receiving Emails?

Verify your email in PowerSchool Parent Portal
Check your spam folder
Contact your school office if needed

Wrong Phone Number?

Update your contact information in PowerSchool Parent Portal

Can Community Members Sign Up?

No, only families with students in the district receive messages

The School District of Springfield Township shares student learning and achievements through its website while protecting student privacy.
We are committed to helping students build a positive digital footprint.

How Student Information Is Shared

Student work and images may be shared online when they are part of:

Class projects
School activities
Educational programs

Opt-Out Option

Families may choose not to have their child’s information or images shared.

Protecting Student Privacy

To keep students safe, the district does not publish:

Phone numbers
Home addresses
Names of family members or friends
Specific location details (beyond school or school events)
Student email addresses or direct contact links

Digital Footprint

Everything shared online contributes to a student’s digital footprint.
The district works to ensure that all shared content reflects students in a positive and appropriate way.

Forms

Technology & Internet Use

Acceptable Use Policy (AUP)
Guidelines for using district technology and internet resources
AUP Signature Page
Required acknowledgment of the Acceptable Use Policy
Student Technology Handbook
Chromebook user guidelines and expectations

Photo Permissions

These forms allow individuals to opt out of being photographed or included in district media.

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