WellCard: Frequently Asked Questions

  • Is this insurance?
    • No, this is not insurance. Discount plans provide discounted prices on a wide range of health care services and products when you utilize specific contracted providers. With WellCard Health, you pay reduced rates for many out-of-pocket health care services you would otherwise purchase at full price.
  • Is there a monthly fee or a registration fee for this program?
    • No, the card is free. Members pay only for services they receive.
  • How soon can I use my card to start saving money?
    • There’s no waiting period. Your card can be used immediately.
  • How do I receive a discount?
    • Saving money on health care expenses is easy. First, you can find participating providers by using the “Provider Lookup” page at www.wellcardhealth.com or by calling the toll-free Provider Lookup phone number on the card. Members show their membership card at the time of service. Members are responsible for paying all fees directly to the provider.
  • Are all members of my household covered by the WellCard Health program?
    • Yes, your card can be used by every person living at the same address.
  • Can I use my membership when I travel away from home?
    • Yes, your discount plan can be used at any participating provider in the United States.
  • Who do I contact if I have questions about WellCard Health?

Pharmacy

  • Do I need to present my card each time I buy a prescription or see a participating provider?
    • Yes, present your card every time you buy a prescription or visit a participating physician, dentist, or health care provider.
  • Can I go to any pharmacy or health care provider?
    • To ensure you receive your WellCard Health discounts, you need to visit a participating pharmacy or health care provider. Please visit www.WellCardHealth.com to find a participating pharmacy or provider near you.
  • Is my information kept private?
    • Yes, WellCard Health is HIPAA compliant.

Medical

  • What doctors can I go to?
    • You can find participating providers by visiting the “Provider Lookup” web page or calling the toll-free phone number on the card.
  • Can I see a provider that does not participate in the program and still receive a discount?
    • No. Discounts are only given by participating providers. You may nominate a provider to consider becoming a participating provider by clicking on the tab “Nominate a Provider” on the website at www.WellCardHealth.com.
  • Do I need to fill out paperwork and reimbursement forms?
    • No, you pay the discounted rate at the time of purchase or service. There is no paperwork to fill out or reimbursement forms to file.